Senior Propositions Manager

3 hours ago


London, Greater London, United Kingdom Rac Motoring Services Full time
About the Role
RAC's Service, Maintenance & Repair (SMR) Department is a rapidly expanding area of our business. As a Senior Propositions Manager, you will be responsible for developing new propositions within our 5-year growth plan. You will work closely with stakeholders from Finance, Marketing, and Product to manage partnerships and build strong relationships that underpin RAC SMR targets and maintain a high-quality reputation.

This is a hybrid role based in our Bradley Stoke office, with some travel involved. A car will be provided as part of the package.

Key Responsibilities:
  • Develop acquisition, retention, and cross-sell propositions that deliver EBIT contribution to the SMR division
  • Identify, develop, and optimise linkages between propositions across SMR and group that drive incremental commercial and customer benefits
  • Own the customer-optimising proposition and process to improve customer, operational, and financial outcomes
  • Develop commercial strategies that deliver acquisition, repeat spend volume targets
  • Develop cases financially and non-financially to improve customer and operational efficiency outcomes
  • Own the business cases to underpin these plans
  • KPI responsibility for new propositions
  • Quarterly forecasting for new propositions

About You
We are looking for a highly numerate individual with commercial experience and proposition development and delivery expertise, gained within a scaled business. You should have a strong level of knowledge and experience in Consumer products and services, including proposition launch/delivery. Additionally, you should have a strong understanding of how to use customer and market insight to create compelling propositions that meet customer needs and maximise sales.

Able to quickly evaluate concepts financially and assess likely profitability, you should also have experience in business casing opportunities and risk. Great leadership skills are required to create a compelling vision and strategy for your area, and articulate how RAC propositions will lead the market. An advocate of frontline colleagues, you should understand their critical role in delivering new propositions. Finally, you should be able to work cross-functionally, with a 'start-up' mentality.

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