Night Guest Service Ambassador

1 week ago


Sunninghill Berkshire, United Kingdom Royal Berkshire Hotel Full time
{"title": "Guest Services Assistant", "description": "Delivering Exceptional Guest Experiences

We are seeking a skilled Guest Services Assistant to join our team at Royal Berkshire Hotel. As a key member of our Front of House team, you will be responsible for providing seamless and personalized service to our guests.

Key Responsibilities:
  • Provide considered and personalized service to guests, ensuring a memorable experience.
  • Support the reception and concierge teams in delivering exceptional guest service.
  • Ensure the Front of House team is aware of business in the hotel through daily morning meetings and internal communication channels.
  • Check VIP rooms to ensure hotel standards are met and amenities are in place.
Requirements:
  • Passion for delivering excellent customer service.
  • Computer literacy.
  • A clear, friendly, and professional telephone manner.
  • Able to work well in a team environment.

We offer a competitive salary, benefits, and opportunities for development and progression. If you are a motivated and customer-focused individual, we would love to hear from you."}



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