Hospitality Trainer
2 weeks ago
Objective:
AL TAYER GROUP LLC seeks a skilled hospitality trainer to play a critical role in enhancing the skills of its staff.
About the Role:
The successful candidate will be responsible for developing and implementing comprehensive training plans that cater to the diverse needs of the company's various brands.
Key Responsibilities:
- Collaborate with Senior Hospitality Management and the Learning & Development team to identify training needs and performance gaps per brand.
- Design and deliver brand-specific training programs that focus on customer service, industry trends, and job-specific skills.
- Work closely with brands to develop and deliver training content that meets their unique requirements.
- Develop and implement crisis management training to ensure staff readiness in handling unexpected situations.
- Administer end-to-end execution of training programs, including logistics, training materials, participant nomination, follow-up, and evaluation.
- Leverage the L&D academy hospitality mock rooms to facilitate customer experience, barista training, food & hygiene training, and other essential programs.
Requirements:
To succeed in this role, you should possess strong knowledge of hospitality industry trends, excellent communication skills, and the ability to work effectively with cross-functional teams.
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