Hospitality Trainer

2 weeks ago


London, Greater London, United Kingdom AL TAYER GROUP LLC Full time

Objective:

AL TAYER GROUP LLC seeks a skilled hospitality trainer to play a critical role in enhancing the skills of its staff.

About the Role:

The successful candidate will be responsible for developing and implementing comprehensive training plans that cater to the diverse needs of the company's various brands.

Key Responsibilities:

  1. Collaborate with Senior Hospitality Management and the Learning & Development team to identify training needs and performance gaps per brand.
  2. Design and deliver brand-specific training programs that focus on customer service, industry trends, and job-specific skills.
  3. Work closely with brands to develop and deliver training content that meets their unique requirements.
  4. Develop and implement crisis management training to ensure staff readiness in handling unexpected situations.
  5. Administer end-to-end execution of training programs, including logistics, training materials, participant nomination, follow-up, and evaluation.
  6. Leverage the L&D academy hospitality mock rooms to facilitate customer experience, barista training, food & hygiene training, and other essential programs.

Requirements:

To succeed in this role, you should possess strong knowledge of hospitality industry trends, excellent communication skills, and the ability to work effectively with cross-functional teams.


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