Lead Front of House Trainer

7 days ago


London, Greater London, United Kingdom Mise en Place Full time
Job Description

At Mise en Place, we're seeking a highly skilled and experienced Lead Front of House Trainer to join our team. This is an excellent opportunity to work in a dynamic environment where you will be responsible for delivering exceptional training programs that drive results.

About the Role

This role involves providing comprehensive training to new management starters, focusing on service standards, sales growth, financial knowledge, recruitment, and staff retention. You will also travel to various company sites across London and the South region to deliver steps of service training and improve customer experience.

Responsibilities
  1. Deliver probation training 121 and as a group to new management starters
  2. Create and ensure managers deliver on service standards through regular training
  3. Provide sales training – upselling and growing sales – product knowledge
  4. Provide financial training – all paperwork – sales reporting – managing wages – managing budgets
  5. Recruitment training – interviewing – developing, managing and retaining staff
Requirements

We're looking for someone with:

  • Knowledge of running a pub and/or hospitality
  • Previous experience in delivering training, retention, upselling with measurable metrics to monitor improved performance/sales
  • Financial knowledge – managing budgets and meeting sales targets
  • Knowledge of training and recruitment, mentoring within pubs or restaurant brands
  • A history of delivering wet sales growth
  • A great personality with a can-do attitude and confidence
What We Offer

You will receive:

  • Travel expenses paid
  • Laptop and mobile device provided
Salary and Benefits

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience. In addition, you will receive a range of benefits, including travel expenses paid and a laptop and mobile device provided.



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