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Learning & Development Trainer

1 month ago

City of London London, Central London, United Kingdom Head Office London Full time

As one of our Learning & Development Trainers, youll be responsible for supporting the onboarding and ongoing development of our people across both operational teams and head office roles by delivering impactful and memorable training programmes. In addition, youll work closely with the Lead Learning & Development Trainer to monitor completion of learning journeys and ensure compliance is met and additional on the job observations and coaching is provided as needed.

Youll report to the Learning & Development Training Delivery Manager, whilst also supporting the Head of Learning & Development. Whilst this role is based in our Head Office in Edinburgh and supports hybrid working, there will be regular weekly travel throughout Scotland and on occasion across the UK to support onsite initiatives.

Role Overview:

The main responsibilities of the Learning & Development Trainer are:

  • Deliver engaging and effective training that develops and inspires our people.
  • Training new starts across Operations, Laundry and Head Office positions, following the structured learning journey for that role, providing full training and on the job learning support during probation periods.
  • Ensure all training records are up to date for all people, including workbooks and module completion.
  • Liaise with managers to ensure scheduled reviews are completed, and the manager has all information necessary from the training sessions to support development conversations.
  • Where directed, delivery of training in hotels on key operational projects.
  • Evaluate on the job observations and provide additional ad hoc training as required and liaising with managers on individual development progression.
  • Through collaboration with the L&D content team, act as the SME providing guidance to support the production of visually engaging and informative learning content that supports and promotes our brand guidelines to our operational teams.

About you:

As an Learning & Development Trainer youll be passionate about training and improving employees' skills and knowledge to ensure they deliver an exceptional experience for our guests. Youll have a proven track record in hotel operations, with experience of delivering training to operations teams.

The following range of characteristics and competencies are required/sought:

  • CIPD qualified or with an organisational development or learning qualification (or equivalent). Ideally, youll possess a coaching qualification.
  • Practised in delivering high quality training to a range of audiences.
  • Knowledge of training and learning cycle and different learning styles.
  • Experience in a hospitality setting, either within operations or in a training capacity.
  • Customer focused mentality with a good commercial mindset.
  • Experience providing support within an HR / learning & development / training capacity.
  • Excellent presentation, organisation, and communication skills.
  • Ability to build relationships at all levels and provide feedback to a variety of stakeholders.
  • Strongly self-motivated, and passionate about hospitality.
  • Ability to problem solve and think decisively.
  • Strong IT skills, proficient user of Microsoft 365.

Why join Apex Hotels?

We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.

You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

  • 29 days holiday
  • Training and development from day one
  • Employee events and celebrations
  • Inhouse company interactive employee communication APP
  • Entry to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working.
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
  • £200 referral bonus when your friends or family join the team.


Following your first successful 3 months, youll also receive

  • Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
  • Involvement in our employee of the quarter and annual recognition schemes
  • Long service recognition
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatments and product discounts
  • Critical Illness & Life Assurance cover

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