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Rooms Division Trainer

4 weeks ago

London, Greater London, United Kingdom Claridge's Full time
Job Description

Job Title: Rooms Division Trainer

Location: Claridge's

Job Type: Full-time

We are seeking a highly motivated and experienced Rooms Division Trainer to join our team at Claridge's. As a Rooms Division Trainer, you will play a crucial role in ensuring that our team members have the necessary skills and knowledge to provide exceptional service to our guests.

Main Responsibilities:

  • Develop and implement training programs to enhance the skills and knowledge of Rooms Division team members.
  • Work closely with the Director of Rooms and Heads of Department to ensure that training requirements are met and exceeded.
  • Conduct regular training sessions and provide feedback to team members to ensure they meet or exceed Claridge's service standards.
  • Prepare personalized training programs for new employees to ensure they fit in with the needs of the business and their individual development requirements.
  • Provide initial computer training for employees on basic tasks in their specific positions, including SMS, Guest History, and reservation systems.
  • Continuously evaluate individual staff requirements to provide development opportunities and support.
  • Provide buddy support to team members to ensure they have a contact available for assistance and support.

Requirements:

  • Strong customer care skills and ability to work under pressure.
  • Excellent attention to detail and a high standard of personal presentation.
  • Confident, professional, and welcoming personality.
  • Ability to deal with high-profile clients in a professional manner.
  • Experience in a similar role within the hospitality or travel and tourism industry.

Benefits:

  • Excellent salary package.
  • Family-friendly company policies, including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme.
  • Subsidized monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers.
  • Eye test vouchers and contributions towards glasses.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Variety of wellbeing activities focused on mental and physical health.
  • Complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.