Rooms Division Graduate Programme

2 weeks ago

Park Lane Mayfair WK QA London, West London, United Kingdom myGwork Full time

This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Position Overview

Join us on a Graduate Programme at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

When you join us on Graduate Programme (Ultimate Leader Programme) you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning Dorchester Collection learning academy. You will achieve the highest standards of service and leadership that will help you build your own career story.

The Graduate Programme is a dynamic opportunity underpinned around our 'We Care' culture designed to fast-track you in achieving a supervisory role upon completion of the programme. During the programme you will work in one of our world renowned hotels and will be supported by our senior leaders, to develop the technical and behavioural skills aligned to becoming a hospitality specialist.

During your time as a Graduate, you will also gain exposure of an array of training material delivered by our Learning & Development team, supported through our Dorchester Collection Learning Academy. You will have the opportunity to work across our Dorchester Collection UK hotel and have 3 options to choose from: based in the town at The Dorchester or 45 Park Lane, based in the country at Coworth Park or our extended 18 month programme, based in the town & country with accommodation support provided.


What you'll get

As a Rooms Division Graduate, here are just some of the great benefits you will receive:

  • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
  • Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
  • Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
  • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
  • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
  • Referral Bonus: Earn a £1000 bonus when you recommend a friend
  • Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do
  • Depending on your choice of programme you will complete a 12 months (two six-month rotations) in an operational role in our rooms divisions or 18 months (two nine months rotation) in operational role in our rooms divisions in both Town & Country.
  • Curate individual guest experiences through your vibrant personality and expertise, as our guests trust that you are informed and able to enhance their experience.
  • Connect with our Senior Leadership team through mentorship from the Executive Committee for networking, support and guidance to become a legendary leader.
  • Partner with our L&D team for regular 1-2-1, training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.
  • Participate in a variety of taskforce opportunities across Dorchester Collection and events such as Chelsea Flower Show and Royal Ascot.
    Attend Finance and Revenue (budget and P&L), Sales, People & Culture, Corporate office and guest experience sessions as learning is the forefront of each Dorchester Collection hotel.
  • Work on specific industry and development projects including a personal focus and business focus project.
  • Attend a trip to Switzerland where you will receive a Global Management Certificate in Leading and Embracing Organizational Change from Swiss Education Group.
  • Work your way up from operational front line role to a supervisory role and graduate into a fulltime permanent position at one of our three hotels

What you'll bring

Essential Skills

  • Strong verbal communication skills
  • Keen passion for growing and developing within Hospitality
  • Respect towards colleagues and guests
  • Strong customer service ethic
#LI-DNI

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