Rent and Service Charge Collector
4 days ago
Stonewater is seeking an experienced Income Officer to join our team and provide expert support to our customers. As an Income Officer, you will play a critical role in ensuring timely rent and service charge payments from our customers.
This position requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. You will be responsible for reviewing rent and service charge accounts for accuracy and completeness, communicating with customers to resolve payment issues, and utilizing digital platforms to enhance customer engagement.
At Stonewater, we value our customers and strive to provide them with exceptional service. As an Income Officer, you will have the opportunity to make a positive impact on their lives by providing expert support and guidance.
Key Responsibilities:
- Account Review: Thoroughly review rent and service charge accounts for accuracy and completeness
- Credit Control: Effectively communicate with customers to resolve payment issues and minimize bad debt
- Digital Engagement: Utilize digital platforms to enhance customer engagement and improve communication
Requirements:
- Communication Skills: Strong communication and interpersonal skills to interact with customers effectively
- Teamwork: Ability to work independently and as part of a team to achieve common goals
- Technical Skills: Familiarity with digital platforms and software applications to enhance customer engagement
Working at Stonewater:
We offer a competitive salary range of £28,000 - £35,000 per annum, commensurate with experience, and opportunities for career advancement and professional development.
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