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Clinical Operations Coordinator
2 months ago
We are seeking a highly motivated and organized individual to join our team as a Clinic Co-ordinator. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.
Main Responsibilities- Support the Service Managers and Directorates with Surgery Care Group AHP Outpatient capacity issues
- Work with Directorates to understand capacity and demand issues and support the full utilization of Surgery Care Group AHP clinics
- Forecast Surgery Care Group AHP Clinics to avoid future capacity issues
- Identify and reject referrals not received via the eReferral service as per the Trust Paper Referral Rejection process
- Manage Appointment Slot Issues Report and liaise with Service Management to identify capacity shortfalls against demand and take remedial action
- Attend monthly meetings with Specialties for active engagement to support the Outpatient Clinic utilization
- Develop new processes and procedures to support the Clinics and improve clinic demand and capacity issues
- Create and amend standard letter templates for all Trust Surgery Care Group AHP Outpatient letters
- Monitor Surgery Care Group AHP Outpatient Appointment Services Administration work streams and provide remedial action and escalation where required
We offer a range of benefits to support our staff, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days, and a generous relocation package.
Person SpecificationWe are looking for an individual with excellent verbal and written communication skills, experience of managing outpatient lists and targets, and the ability to negotiate and influence widely.
The ideal candidate will have a strong understanding of the NHS modernisation agenda and targets, as well as experience of working with Microsoft packages and patient administration systems.
They will also have excellent interpersonal skills, the ability to work in a fast-paced and busy environment, and a methodical and highly organized approach to work.
We are committed to developing a more diverse workforce and welcome applications from everyone. If there is anything we can do to make our application process more accessible to you, please contact us.
