Current jobs related to Senior Strategic Customer Success Manager - London, Greater London - Sovos

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Senior Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Sovos Full time

    About the Role:Sovos, a global leader in tax compliance and trust solutions, seeks a Senior Strategic Customer Success Manager to drive product adoption, retention, and growth. As a trusted advisor, you will cultivate deep customer relationships and deliver high levels of business value.Key Responsibilities:Develop and execute strategic account plans to...

  • Senior Strategic Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Sovos Full time

    Transform Tax Compliance, Transform Your CareerSovos is a global leader in tax compliance solutions, and we're seeking a strategic customer success manager to join our team. As a Senior Customer Success Manager, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating deep...

  • Strategic Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom OfferFit Full time

    About the Role: We are seeking a highly skilled Strategic Customer Success Manager to join our team at OfferFit. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers through effective account management and strategic planning.

  • Strategic Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom iManage Full time

    We offer a flexible working policy that supports the health and well-being of our iManage employees, allowing them to maintain a meaningful work-life balance.About UsiManage is a leading provider of innovative SaaS solutions, committed to delivering exceptional customer experiences.Job DescriptionThe Senior Enterprise Engagement Manager will be responsible...

  • Strategic Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Netlify Full time

    At Netlify, our mission is to build a better web. As a Strategic Customer Success Manager, you will play a key role in achieving this mission by managing the business relationship for some of the world's most recognizable brands. You will partner closely with key customer and partner stakeholders, as well as the broader Netlify organization, to drive impact...

  • Customer Success Manager, Strategic

    1 month ago

    London, Greater London, United Kingdom MongoDB Full time

    Customer Success Manager, StrategicMongoDB is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by delivering exceptional customer service, identifying and addressing customer needs, and developing strategic plans to drive customer growth and...

  • Strategic Customer Success Team Lead

    7 days ago

    London, Greater London, United Kingdom Atlassian Full time

    As a Customer Success Leadership Manager at Atlassian, you will play a critical role in guiding our Strategic Customer Success team to unlock early and sustained outcomes for our customers. With over 300,000 customers worldwide, we are helping organisations like NASA, IBM, Hubspot, Samsung, and Coca-Cola advance humanity through the power of incredible...

  • Strategic Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers' expectations and to help them grow. We are looking for a Principal CSM to provide proactive, high-touch strategic consulting to our Enterprise customers. You will work closely with ~20 customers and align with key...

  • Strategic Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Cyber Crime Full time

    At Cyber Crime, we're committed to delivering complete AI-powered solutions in our mission to free the world of cyber disruption. Our roots lie deep in innovation, with technology innovations backed by over 130 patents and pending applications.Job SummaryWe're seeking a Strategic Customer Success Manager to manage key strategic accounts across our global...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Whereby Full time

    Position OverviewWe are seeking an experienced Customer Success Manager to join our team at Whereby. This role is responsible for ensuring the success of our customers by developing and executing strategic action plans tailored to their specific needs. The ideal candidate will have a proven track record in customer success, account management, and...

  • Senior Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Braze Full time

    About the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our Scale team at Braze. As a key member of our customer success organization, you will be responsible for ensuring the long-term success of our scale customers by building strong relationships, driving value realization, and delivering exceptional customer...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom Seenit Digital Limited Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Seenit Digital Limited. As a key member of our Customer Success Team, you will be responsible for delivering value to our customers through joint success planning and enablement.The ideal candidate will have experience working at a SaaS business with a proven track record of...

  • Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom Userled Full time

    Customer Success Manager - Strategic PartnershipUserled is seeking an experienced Customer Success Manager to build and execute a strategic partnership strategy that drives customer retention, growth, and advocacy. As a key member of our Customer Success team, you will work closely with our CTO, product, and engineering teams to develop and deliver...

  • Strategic Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    Job SummaryDarktrace Ltd is seeking a highly experienced Strategic Customer Success Director to lead our EMEA Strategic Customer Success team. As a key member of our leadership team, you will be responsible for driving usage, adoption, renewal, and expansion of our products within strategic accounts.About the RoleLead a team of Strategic Customer Success...

  • Senior Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Cutover Full time

    About the RoleWe are seeking an exceptional Senior Customer Success Manager to join our team at Cutover. As a key member of our Customer Success organisation, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account planning, proactive engagement, and collaborative problem-solving.Key...

  • Strategic Customer Success Lead

    3 weeks ago

    London, Greater London, United Kingdom Darktrace Ltd Full time

    About the RoleWe are seeking a highly skilled Strategic Customer Success Lead to manage key strategic accounts across our global customer base.As a key member of our team, you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.Key responsibilities include:Presenting and discussing...

  • Strategic Customer Success Lead

    3 weeks ago

    London, Greater London, United Kingdom Cyber Crime Full time

    Founded by mathematicians and cyber defence experts, Darktrace is a global leader in AI-powered cyber security solutions.As a Strategic Customer Success Lead, you will manage key strategic accounts across our global customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy. You will have a passion to learn about cyber security...

  • Strategic Customer Success Lead

    1 month ago

    London, Greater London, United Kingdom Darktrace Full time

    Job SummaryWe are seeking a highly skilled Strategic Customer Success Lead to join our team at Darktrace. As a key member of our customer success team, you will be responsible for managing key strategic accounts across our global customer base.Your primary focus will be on driving adoption and outcomes leading to renewals, expansion, and advocacy across your...

Senior Strategic Customer Success Manager

1 month ago

London, Greater London, United Kingdom Sovos Full time

Transform Tax Compliance with Sovos

Sovos is a global leader in tax compliance, and we're seeking a Senior Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships.

The Role:

  • Act as an extension of the customer, being a proactive advocate within Sovos and the customer to accomplish defined objectives.
  • Manage a book of 15-20 strategic customer accounts.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value.
  • Proactively grow the breadth and depth of strategic relationships within assigned customers.
  • Help customers calculate and monetize business value by driving quarterly reporting with customers, measuring business value, penetration, usage, and adoption.
  • Closely manage and nurture accounts to identify and eliminate risk of attrition.
  • Partner with internal Sovos stakeholders to align account activities with the customer's business case and strategy.
  • Establish and sustain trusted relationships with customers through the full life cycle of the subscription, ensuring their success.
  • Ensure customers are aware of and educated on new features and releases.
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customers' business needs.
  • Deliver periodic customer health checks.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Sovos products and services.

Requirements:

  • 4+ years of customer success, account management, or sales experience in SaaS or a similar industry.
  • 2+ years of experience working with enterprise-size accounts.
  • General knowledge of tax reporting and compliance is a plus.
  • Excellent communication skills, including issue tracking, triaging, and crisis management.
  • Experience in any of the following is a plus: process improvement, decision making, managing processes, planning, analyzing information, and developing standards.
  • Experience with CSM technologies such as Salesforce and Gainsight. Ability to efficiently manage multiple customer projects simultaneously.
  • Experience supporting global customers across multiple products.
  • Communicates effectively with internal and external customers and all levels of management.
  • Effectively communicates technical information to non-technical audiences.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Manages client expectations effectively.
  • Proficiency in Spanish and/or Portuguese is a plus.
  • Due to client contractual obligations, the successful candidate will be asked to complete a background check and drug test upon hire

About Sovos:

Sovos is a global provider of tax, compliance, and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on and .