Strategic Customer Success Lead

3 weeks ago


London, Greater London, United Kingdom Cyber Crime Full time

Founded by mathematicians and cyber defence experts, Darktrace is a global leader in AI-powered cyber security solutions.

As a Strategic Customer Success Lead, you will manage key strategic accounts across our global customer base, driving adoption and outcomes leading to renewals, expansion, and advocacy. You will have a passion to learn about cyber security and AI, while delivering exceptional service to our customers.

You will be responsible for engagement levels across your accounts, conducting business reviews to drive satisfaction and desired business outcomes, and monitoring customer engagement levels to assess risk and execute action plans.

We are seeking an experienced professional with a background in customer-facing roles, ideally at an enterprise or strategic level. You will work as part of a supportive team, managing a portfolio of our largest customers and ensuring they gain maximum utility from their Darktrace deployment.

Key highlights of this role include:

  1. Hybrid working arrangement, with a minimum of 2-3 days in our London office
  2. Competitive benefits package, including private medical insurance, life insurance, and a salary sacrifice pension scheme
  3. Enhanced family leave and a confidential Employee Assistance Program

This is an exciting opportunity to join our team and contribute to the growth and success of our customers.



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