ICT Technical Specialist

3 days ago

Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time
Job Title: ICT Technical Specialist

We are seeking a skilled ICT Technical Specialist to join our team at Tyman UK & Ireland. As a key member of our IT department, you will be responsible for providing first-line technical support to our colleagues across the UK and Ireland division.

Key Responsibilities:
  • Provide efficient and effective technical support to end-users on a broad range of IT service requests.
  • Assist and support the IT Manager and wider team as required.
  • Support with general hardware issues, including laptops, PCs, servers, and printers.
  • Provide support for standard software, such as MS Office 365, SharePoint, and Windows 10/11.
  • Act as administrator for systems, including end-user backup systems, signature software, asset inventory, and auditing.
  • Ensure the IT support helpdesk is kept up to date and manage the system on a day-to-day basis.
Requirements:
  • Previous experience working in a 1st line IT support role or a relevant qualification in this field, such as CompTIA, CISCO, or Microsoft.
  • Good working knowledge of general Microsoft software and network connectivity, including TCP/IP, VPN, and VLANs.
  • Experience of Windows server, Hyper-V, Cisco Meraki, Esxi, and Mimecast would be beneficial.
  • A flexible approach, with the ability to prioritize and work under pressure, to meet deadlines.

We are looking for someone who is currently operating at this level in a similar role, however, we are also open to individuals who may be looking for their next career opportunity. If you are a motivated and organized individual with a passion for IT, we would love to hear from you.

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