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ICT Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Adecco Full time
Job Summary

We are seeking a highly skilled ICT Support Specialist to join our team at Adecco. As an ICT Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their digital and IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide First and Second Line Support: Respond to and resolve technical issues and queries from clients in a timely and professional manner.
  • Ensure Digital and IT Systems Meet Business Needs: Work with clients to understand their business requirements and ensure that their digital and IT systems meet those needs.
  • Monitor and Report Incident Trends: Analyze and report on incident trends to identify areas for improvement and implement solutions to prevent future issues.
  • Assist with Digital and IT Projects: Collaborate with the Service Support Manager to implement digital and IT projects that meet the needs of our clients.
  • Engage with Clients to Specify Requirements: Work with clients to understand their technical requirements and specifications.
Requirements
  • Technical Knowledge: Strong technical knowledge of digital and IT systems, including desktop, laptop, tablet, mobile, and telephone systems.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work with clients at all levels.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
  • Project Management Skills: Ability to work on multiple projects simultaneously and manage competing priorities.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced ICT Support Specialist looking for a new challenge, please apply today.