Medical Assistance Coordinator

4 weeks ago


Esher, Surrey, United Kingdom Healix Full time

We're seeking a skilled Medical Assistance Coordinator to join our team at Healix. As a key member of our Medical Assistance Team, you'll be responsible for delivering timely and effective responses to travel and medical assistance requests. Your expertise will ensure cost-effective and customer-focused solutions, providing first-line support to our team and acting as a point of escalation for complex cases.

Key responsibilities include:

  • Managing cases effectively, providing advice and support to customers throughout the claims process
  • Gathering information from third parties to expedite claims assessments
  • Assisting Operational Leads with escalated claim and member queries
  • Escalating urgent matters and high-risk cases to Operational Leads and Operations Managers as appropriate
  • Keeping clients, claims handlers, underwriters, and third parties informed with timely and detailed updates

As a Medical Assistance Coordinator, you'll have the opportunity to work with a diverse range of clients, from governments and NGOs to international corporations and major insurers. Our purpose is to help people in difficult situations, and we're committed to delivering exceptional service and support.

We offer a range of benefits, including UK employee healthcare benefits and travel, medical, and security assistance around the globe. Our company culture is friendly and dynamic, with a focus on career development and continuous learning. If you're passionate about delivering exceptional service and support, we'd love to hear from you.



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