Senior Assistance Case Manager
2 days ago
Healix is seeking a seasoned professional to fill the role of Senior Assistance Case Manager.
This key position requires the candidate to deliver proactive, professional, and timely responses to travel and medical assistance requests, ensuring cost-effective and customer-focused solutions.
The ideal candidate will have experience working in a Medical Assistance department or similar role and possess excellent written and verbal communication skills.
Key Responsibilities• Respond to calls promptly, courteously, and professionally, ensuring empathy and customer focus, assessing caller needs through effective questioning and listening.
• Accurately create case files, capturing all relevant information and providing case management.
• Manage cases effectively, providing advice and support to customers throughout the claims process.
• Gather information from third parties to expedite claims assessments.
• Lead the team by providing direction for case management, especially on complex cases.
• Escalate urgent matters and high-risk cases to Operational Leads and Operations Managers as appropriate.
Requirements• Excellent verbal and written communication skills.
• Handling a high level of call and case volumes, maintaining case work within agreed SLA's.
• Good geographical knowledge.
About HealixHealix offers UK employee healthcare benefits and travel, medical, and security assistance in every corner of the globe. Our purpose is to help people in difficult situations, whether that's a cancer diagnosis or a need for medical assistance when they're far from home.
We work with governments, broadcasters, NGOs, international corporations, major insurers, and more, adapting our services to the needs of each client and their employees.
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