Customer Experience Coordinator

19 hours ago


Esher, Surrey, United Kingdom Healix Full time
About the Role

As a Member Advisor, you will be responsible for coordinating member treatment plans, liaising with healthcare teams, and ensuring members receive appropriate medical information and services.

This role requires excellent customer service skills, a proactive approach, and the ability to work under pressure.

Key Responsibilities:

  • Taking calls from clients, providers, and members regarding initial and ongoing claims
  • Obtaining medical evidence from providers to substantiate claims decisions
  • Dealing with queries related to clinical treatment or pre-authorisation requests
  • Arranging care with medical teams and facilities
  • Ensuring treatment is relevant and appropriate by monitoring ongoing treatment plans
  • Negotiating provider fees within reasonable and customary fees
  • Ensuring accurate allocation of documents on the Case Management System

Requirements:

  • Customer Service Experience
  • Good command of the English language

  • Event Coordinator

    2 weeks ago


    Esher, Surrey, United Kingdom Empower Digital Limited Full time

    Race Event Management OpportunityAbout the Role:Empower Digital Limited is seeking a skilled Race Director / Duty Manager to join our team at Daytona Sandown Park. As a key member of our events team, you will be responsible for managing race events and delivering exceptional experiences for our customers.Key Responsibilities: Manage the logistics of race...


  • Esher, Surrey, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals seeks an Operations Coordinator to manage and coordinate project teams. Oversee multiple projects across departments and ensure timely delivery.Key Responsibilities:Coordinate project planning, execution, and closure.Manage project resources, including internal and external teams.Ensure project scope, schedule, and cost are...

  • Lettings Coordinator

    1 month ago


    Esher, Surrey, United Kingdom Savills Full time

    About the RoleWe are seeking a highly organized and detail-oriented Lettings Administrator to join our Esher office team. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring properties are marketed effectively.Key ResponsibilitiesManage incoming enquiries...

  • Lettings Coordinator

    1 month ago


    Esher, Surrey, United Kingdom Savills Full time

    About the RoleWe are seeking a highly organized and detail-oriented Lettings Administrator to join our Esher office team. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring properties are marketed effectively.Key ResponsibilitiesManage incoming enquiries...


  • Esher, Surrey, United Kingdom Healix Full time

    We're seeking a skilled Medical Assistance Coordinator to join our team at Healix. As a key member of our Medical Assistance Team, you'll be responsible for delivering timely and effective responses to travel and medical assistance requests. Your expertise will ensure cost-effective and customer-focused solutions, providing first-line support to our team and...

  • Warehouse Coordinator

    4 weeks ago


    Esher, Surrey, United Kingdom American Golf Full time

    About American GolfAmerican Golf is Europe's largest golf retailer with over 85 stores across the UK and Ireland.Our teams are unique, consisting of people who are passionate about our products and dedicated to providing the best possible service to our customers.We're looking for a skilled individual to join our team as a 2nd Shift Storekeeper. As a key...

  • Warehouse Coordinator

    4 weeks ago


    Esher, Surrey, United Kingdom American Golf Full time

    About American GolfAmerican Golf is Europe's largest golf retailer with over 85 stores across the UK and Ireland.Our teams are unique, consisting of people who are passionate about our products and dedicated to providing the best possible service to our customers.We're looking for a skilled individual to join our team as a 2nd Shift Storekeeper. As a key...

  • Activity Coordinator

    3 weeks ago


    Esher, Surrey, United Kingdom Bupa Global Full time

    Job Title: Activity Coordinator - BankLocation: Arbrook House Care HomeHourly Rate: £80Contract: BankAbout the Role:We're looking for a creative and enthusiastic Activity Coordinator to join our team at Arbrook House Care Home. As the chief fun officer, you'll be responsible for planning and delivering exciting events and activities that bring joy to our...

  • Activity Coordinator

    3 weeks ago


    Esher, Surrey, United Kingdom Bupa Global Full time

    Job Title: Activity Coordinator - BankLocation: Arbrook House Care HomeHourly Rate: £80Contract: BankAbout the Role:We're looking for a creative and enthusiastic Activity Coordinator to join our team at Arbrook House Care Home. As the chief fun officer, you'll be responsible for planning and delivering exciting events and activities that bring joy to our...


  • Esher, Surrey, United Kingdom National Trust Full time

    Role OverviewAs an Experience Specialist at the National Trust, you will play a key role in creating exceptional visitor experiences at Claremont, a stunning 18th-century garden in Surrey. Your primary responsibility will be to connect with visitors, inspire them, and ensure they have an unforgettable experience.Key ResponsibilitiesWork collaboratively with...

  • Care Coordinator

    2 weeks ago


    Esher, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals in Esher is seeking a dedicated Care Coordinator to support individuals with disabilities in their daily activities and personal development.Key Responsibilities:Develop and implement personalized care plans to promote independence and well-being.Provide support in daily living activities, including personal care and household...

  • Activities Coordinator

    2 months ago


    Esher, Surrey, United Kingdom Bupa Global Full time

    Job Title: Activity Coordinator - BankLocation: Care HomeHourly Rate: £80Contract: BankAbout Us:Bupa Global is a leading health and care company that supports people to live longer, healthier, happier lives. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best...


  • Esher, Surrey, United Kingdom Bupa Global Full time

    Job Title: Activity Coordinator - BankLocation: Care HomeHourly Rate: £80Contract: BankAbout Us:Bupa Global is a leading health and care company that supports people to live longer, healthier, happier lives. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best...


  • Esher, Surrey, United Kingdom Tony Gee and Partners Full time

    About the RoleWe are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team. The successful candidate will be responsible for coordinating and executing business operations tasks, ensuring seamless day-to-day activities.Key Responsibilities:Coordinate and execute business operations tasksEnsure seamless day-to-day...


  • Esher, Surrey, United Kingdom Princess Alice Hospice Full time

    We are seeking an E-Commerce Coordinator to maximise our income from online retail sales. This office-based role involves liaising with our Retail Team to identify and merchandise items for online sale across multiple platforms.The ideal candidate will ensure that products are dispatched and any customer-related queries are answered in a timely manner.This...

  • Activity Coordinator

    1 month ago


    Esher, Surrey, United Kingdom Bupa Global Full time

    About the Role:We are seeking a creative and enthusiastic Activities Coordinator to join our team at Bupa Global. As the chief fun officer, you will be responsible for planning and delivering exciting events and activities that bring joy to our residents.Key Responsibilities:Design and implement engaging activity sessions for our residents, including arts...

  • Activity Coordinator

    1 month ago


    Esher, Surrey, United Kingdom Bupa Global Full time

    About the Role:We are seeking a creative and enthusiastic Activities Coordinator to join our team at Bupa Global. As the chief fun officer, you will be responsible for planning and delivering exciting events and activities that bring joy to our residents.Key Responsibilities:Design and implement engaging activity sessions for our residents, including arts...


  • Esher, Surrey, United Kingdom Tony Gee and Partners Full time

    We are seeking a skilled Rail Project Coordinator to join our team at Tony Gee and Partners.This role will involve working on a range of exciting projects in the rail sector, with a focus on project planning and coordination.The successful candidate will have a strong understanding of project management principles and be able to apply this knowledge to...


  • Esher, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Wellbeing and Activities Assistant. As a key member of our care team, you will play a vital role in supporting the wellbeing and quality of life of our residents.Key ResponsibilitiesMaintain a safe and supportive living environment, promoting the physical, cognitive,...


  • Esher, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Wellbeing and Activities Assistant. As a key member of our care team, you will play a vital role in supporting the wellbeing and quality of life of our residents.Key ResponsibilitiesMaintain a safe and supportive living environment, promoting the physical, cognitive,...