Security Operations Supervisor
4 weeks ago
Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a key player in the security industry, we are committed to maintaining a secure and safe environment for our clients, staff, and visitors.
We are seeking a highly skilled Security Operations Supervisor to join our team at our client site in London, South Kensington. The successful candidate will play an active role in the Security team, responsible for actively protecting the estate, its collections, and assets, while maintaining a secure and safe environment for all.
As a Security Operations Supervisor, you will be an integral part of the team, responsible for protecting, deterring, and responding to security matters, while providing exceptional customer service. You will be required to work as part of a 24hr shift team, responsible for monitoring CCTV, dealing with fire system isolations, and responding to alarms on the access control system.
Key Responsibilities:
- Proactively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors.
- Deal with fire system isolations and reactivations, after receiving correct permits.
- Respond to alarms on the access control system and dispatch officers in response to case alarms.
- Update changes in access permissions where required, in the cases where urgent access requirements are requested and after appropriate checks have been made about their right of access.
- Accurately maintain the fire log.
- Dispatch initial first aid response immediately and find cover for must-man positions as a result.
- Dispatch initial incident response to operational incidents such as lift entrapments, lost children etc.
- Check contractor entry to site permits before allowing contractors to work on site.
- Co-ordinate the logging and storage of high value lost property.
- Manage the Issue high risk keys and fobs and keys held in Traka.
- Ensure the completion of weekly BGU tests, panic alarm tests and lift phone checks.
Requirements:
- DS & CCTV SIA Licence
- Deliver excellent customer service
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure
- Have an ability to deliver succinct and clear verbal and written reports where necessary
- Maintain a high standard of personal presentation
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- Able to demonstrate an ability to work as part of a team.
- Able to deal calmly and confidently with all demands from the public.
- First Aid
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
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