Customer Billing Specialist

4 weeks ago


London, Greater London, United Kingdom RLE International Full time

RLE International is seeking a Customer Billing Specialist to support their expanding team. The ideal candidate will have proficiency in English and German, with experience in billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.

The Customer Billing Specialist will lead the end-to-end aged receivables process, driving resolution to customer concerns and partnering with cross-functional teams to ensure healthy account balances for Telematics and Data Services customers.

The successful candidate will have a Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field. Experience with CRM, billing, and accounts receivable software is preferred.

The role offers a competitive salary and a dynamic work environment with opportunities for growth and development.

  • Drive resolution of customer concerns to ensure timely payment and healthy account balances.
  • Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  • Communicate with customers via email, phone, and other channels to resolve concerns and billing questions.
  • Ensure compliance with billing and accounting regulations and company policies.
  • Analyze and report on accounts receivable and billing metrics.
  • Issue dunning letters & suspension of service notifications.


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