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Billing Support Specialist
1 month ago
Gunzilla Games is seeking a skilled Billing Support Specialist to join our team. As a key member of our customer support team, you will be responsible for resolving billing-related issues and ensuring the accuracy of financial data.
Key Responsibilities- Assist customers with billing inquiries and issues via chat, email, and social media channels.
- Investigate and resolve discrepancies in billing and payment information.
- Process transactions, refunds, and adjustments in line with company policies and procedures.
- Maintain accurate records of all customer interactions and transactions.
- Help develop and refine billing support policies and workflows.
- 2-3 years of experience in billing support, preferably in the games industry.
- Strong communication skills and ability to convey complex financial information clearly and professionally.
- Excellent problem-solving skills and ability to identify, empathize, and address agent and player issues.
- Experience working with billing systems, CRM software, or other financial transaction tools.
- Unlimited paid vacation.
- Paid sick leave.
- Flexible working hours.
- Work from home.
- Health insurance.
- Bonuses.
- English and German courses.
- Public transportation.
- Relocation and accommodation support.
- Office perks and gym membership.
