Complex Motor Claims Handler

4 weeks ago


Manchester, United Kingdom AIG Full time
Motor Claims Handler Role

We are seeking a skilled Motor Claims Handler to join our team at AIG. As a Motor Claims Handler, you will be responsible for handling complex motor claims, including personal injury claims, third-party property damage, and credit hire claims.

Your key responsibilities will include:

  • Investigating and handling claims within your authority, ensuring accurate and timely reserving.
  • Interacting with claimants, their representatives, brokers, and internal stakeholders to achieve the best possible outcome.
  • Contribution to meeting the Department's Key Performance Targets and achieving your own objectives.
  • Promoting compliance with best practices for claims assessment and handling, and demonstrating principles of Treating Customers Fairly (TCF).
  • Supporting the Claims Manager and claims team on an ongoing basis, providing feedback on claims issues, wording, and market trends.

Requirements

  • Proven experience in handling third-party motor claims, including personal injury claims, third-party property damage, and credit hire claims.
  • Good understanding of end-to-end claims procedures and knowledge of claims systems, including MOJ & OIC portals.
  • Strong communication skills, both written and verbal, for managing various stakeholders.
  • Detailed working knowledge of the legal and regulatory environment for motor claims.
  • Ability to make informed decisions on legal liability, damage assessment, and investigation or rehabilitation needs.

About AIG

AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture of belonging, where everyone feels valued and respected. Our Total Rewards Program offers a comprehensive benefits package that extends beyond work hours to support your health, wellbeing, and financial security.

Join AIG and make a difference



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