HubSpot CRM Technical Support Associate

7 days ago


Knaphill, Surrey, United Kingdom RevM Limited Full time
About You

We are looking for a highly skilled and motivated individual to join our team as a Junior HubSpot Technical Support Specialist.

The successful candidate will have the opportunity to work with a talented team of professionals, gain hands-on experience with HubSpot, and develop their skills in digital marketing, sales, and business processes.

The salary for this role is approximately £25,000 - £35,000 per annum, depending on experience.

We offer a comprehensive benefits package, including:

  • A competitive salary.
  • A bonus scheme.
  • Annual leave and bank holidays.
  • A pension scheme.
  • Professional development opportunities.

The ideal candidate should have:

  • Proven hands-on systems administration experience with HubSpot CRM.
  • A strong understanding of marketing automation and CRM best practices.
  • Experience working in an existing technical support role or as an advanced HubSpot user.
  • Experience in data structures and models.
  • The ability to manage multiple projects and meet deadlines in a fast-paced environment.

In addition to the above responsibilities, the successful candidate will be expected to:

  • Communicate effectively with customers via phone, video, live chat, and email.
  • Apply business acumen in customer interactions to proactively identify opportunities to grow their business using HubSpot.
  • Provide technical support, troubleshooting, and solutions for client HubSpot portals.
  • Assist in delivering high-quality HubSpot implementations, including initial setup and ongoing optimization.
  • Learn to use HubSpot tools for marketing automation, CRM management, and reporting under the guidance of senior team members.
  • Support with generating reports and simple data analysis.
  • Undertake day-to-day administrative tasks to ensure the smooth running of projects.
  • Participate in meetings to observe and learn client management and project communication.
  • Develop and maintain knowledge of HubSpot's latest features and best practices, applying them to client projects.
  • Document technical processes and maintain clear records of all implementations and changes.


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