IT and Digital Solutions Professional
7 days ago
We are excited to offer a fantastic opportunity for a Junior HubSpot Technical Support Specialist at RevM Limited.
You will work closely with our team, gaining hands-on experience in HubSpot, digital marketing, sales, and business processes while also having the opportunity to pursue learning opportunities.
As a key member of our team, you will be at the heart of our client success, leveraging your expertise to support, implement, and optimize HubSpot CRM systems. Your role involves handling and responding to support enquiries, hands-on configuration, developing custom solutions, and managing HubSpot portals to meet our clients' unique needs.
Your responsibilities will include:
- Communicating with customers via phone, video, live chat, and email to resolve issues effectively.
- Applying business acumen in customer interactions to proactively identify opportunities to grow their business using HubSpot.
- Providing technical support, troubleshooting, and solutions for client HubSpot portals.
- Assisting in delivering high-quality HubSpot implementations, including initial setup and ongoing optimization.
- Learning to use HubSpot tools for marketing automation, CRM management, and reporting under the guidance of senior team members.
- Supporting with generating reports and simple data analysis.
- Undertaking day-to-day administrative tasks to ensure the smooth running of projects.
- Participating in meetings to observe and learn client management and project communication.
- Developing and maintaining knowledge of HubSpot's latest features and best practices, applying them to client projects.
- Documenting technical processes and maintaining clear records of all implementations and changes.
The ideal candidate should have:
- Proven hands-on systems administration experience with HubSpot CRM.
- A strong understanding of marketing automation and CRM best practices.
- Experience working in an existing technical support role or as an advanced HubSpot user.
- Experience in data structures and models.
- The ability to manage multiple projects and meet deadlines in a fast-paced environment.
The salary for this role is approximately £25,000 - £35,000 per annum, depending on experience.
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