Senior Manager of Customer Excellence

2 weeks ago


Newbury, West Berkshire, United Kingdom Vodafone Full time

We're excited to announce an opportunity for a Senior Manager to join our Business Solutions & Customer Operations team at Vodafone UK. This critical role involves leading the development of customer journey blueprints and driving process improvements to enhance customer satisfaction.

About the Job

As a Senior Manager - Customer Excellence, you will oversee a team of up to 70 people, collaborating with stakeholders to identify opportunities for service improvement and efficiency. Your expertise in customer experience strategy, customer insight, demand eradication, and service design will drive business outcomes and deliver exceptional customer experiences.

Vodafone UK prioritises customer-centricity, offering an inclusive workplace where everyone can grow and succeed. We're proud to be certified as a Great Place to Work, and we're committed to driving inclusion for all our employees.

As a valued member of our team, you'll enjoy a comprehensive benefits package, including up to 28 days holiday entitlement, plus bank holidays and paid leave for charity projects. Our generous salary package reflects our commitment to attracting and retaining top talent.

Key Responsibilities
  • Develop and implement customer experience strategies aligned with Vodafone Business goals.
  • Manage a team of up to 70 people, ensuring alignment with service and process improvement processes.
  • Collaborate with stakeholders to identify opportunities for service improvement and efficiency.


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