Hotel Operations Manager

3 days ago


Slough, Slough, United Kingdom Aimbridge Full time

Aimbridge is committed to delivering exceptional guest experiences. We are seeking a highly skilled Hotel Operations Manager to lead our Rooms Division team in achieving this goal.

This role will involve developing and implementing operational strategies to drive revenue growth, improve guest satisfaction, and maintain high standards of service quality.

The successful candidate will have a strong background in hotel operations, with experience in managing large teams and driving business results. A deep understanding of the hospitality industry, including trends and best practices, is essential.

We estimate the salary for this role to be around $65,000 - $80,000 per year, depending on experience.

Key responsibilities will include:

  • Developing and implementing operational strategies to drive revenue growth and improve guest satisfaction
  • Managing and leading a large team of Rooms Division staff, including Front Desk, Housekeeping, and Food and Beverage
  • Ensuring high standards of service quality and consistency across all areas of the hotel
  • Collaborating with other departments, including Sales and Marketing, to develop and implement business strategies
  • Maintaining accurate records and reports to track performance and identify areas for improvement

In addition to these key responsibilities, the successful candidate will also be required to:

  • Source suppliers, products, and new services to ensure we are meeting customer and market trends and expectations
  • Research trends in hospitality guest experience products and services and make recommendations in line with brand and budget
  • Take a pro-active approach to contributing to the continued long-term success of the company
  • Work as part of a diverse team with colleagues from different viewpoints, cultures, and countries


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