Luxury Country Hotel Reception Manager

1 day ago


Broadway, Worcestershire, United Kingdom Lygon Arms Full time
Key Responsibilities
  • Lead the front office team and ensure excellent guest satisfaction through personalized service delivery
  • Conduct regular appraisals, training sessions, and create rotas to ensure staff well-being and development
  • Participate in HOD, BEO, and Finance meetings to stay informed about revenue budgets and targets
  • Manage reservations, handle restaurant bookings, and maintain accurate records
  • Take pride in providing a personalized service that aligns with our luxury country hotel atmosphere
Requirements
  • Previous experience as a Reception Manager in a hotel is essential
  • You are passionate about achieving hotel standards and genuinely care about guest experiences
  • You are a great leader, dedicated to developing your team
  • You can remain calm and composed during difficult situations in a busy environment
  • You have a good working knowledge of Microsoft applications and the Reservation System Opera

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