Medical Call Centre Coordinator
1 month ago
We are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our transport services.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will be responsible for processing telephone calls from patients and hospitals, assessing transport requests, and accurately inputting details onto our computer system.
A good knowledge of the geographical areas of Wales is essential, and the ability to converse in the Welsh language is also required. The successful applicant will be expected to work a 37.5 hour permanent contract, with flexibility to cover hours between weekdays on a rota basis.
Main Duties- Process telephone calls from patients and hospitals, assessing transport requests and accurately inputting details onto our computer system.
- Work effectively in a team environment to ensure the smooth operation of our transport services.
- Provide exceptional customer service to patients and hospital staff, responding to their queries and concerns in a professional and courteous manner.
- Converse in the Welsh language, as required, to communicate with patients and hospital staff.
We are a diverse and inclusive organisation, committed to providing high-quality patient care across Wales. Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care, 24 hours a day, 365 days a year.
We recognise the need for our workforce to represent the diversity of the population we serve, and we seek to create an environment where diversity is celebrated and inclusivity matters. We are keen to break down any barriers into the Trust, and we encourage applications from under-represented groups, including those from BME communities and disability groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us that is fulfilling, challenging, and rewarding.
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Medical Call Taker Coordinator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob SummaryWe are seeking a dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Taker Coordinator. This role plays a crucial part in providing non-emergency transport services for patients across Wales.Key ResponsibilitiesWork as part of a team to ensure efficient transport arrangements for patients.Handle all...
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Medical Call Centre Operator
6 days ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewThe Welsh Ambulance Services NHS Trust is seeking a skilled and dedicated individual to join its Non-Emergency Transport Call Centre team. As a Medical Call Centre Operator, you will play a vital role in providing high-quality patient care and ensuring the smooth operation of the service.Main DutiesProcess telephone calls from patients and...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
2 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewThe Welsh Ambulance Services NHS Trust is seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator.This is an exciting opportunity to work in a fast-paced environment, providing non-emergency and pre-planned transport to patients across Wales.The successful candidate will...
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Medical Call Centre Operator
1 week ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewThe Welsh Ambulance Services NHS Trust is seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Centre Operator.This is an exciting opportunity to work in a fast-paced environment, providing non-emergency and pre-planned transport to and from hospitals and treatment centres for...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Transport Call Centre team as a Medical Call Centre Operator. The successful candidate will be responsible for providing exceptional customer service to patients and hospital staff, processing telephone calls, and accurately processing requests for non-urgent ambulance...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
3 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
1 month ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
1 month ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
1 month ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
1 month ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transport services to patients across Wales.The successful candidate will have excellent communication and interpersonal...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transportation services to patients across Wales.The successful candidate will be responsible for processing telephone calls...
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Medical Call Centre Operator
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full timeJob OverviewWe are seeking a skilled and dedicated individual to join our Non-Emergency Patient Transport Service team as a Medical Call Taker. This is an exciting opportunity to work in a fast-paced environment, providing essential transportation services to patients across Wales.The successful candidate will be responsible for processing telephone calls...
