Emergency Response Coordinator

4 weeks ago


Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full time
Job Overview

The Welsh Ambulance Service NHS Trust is seeking a skilled and compassionate individual to join their Clinical Contact Centre Team as a 999 Call Handler.

This role is a critical link in the chain of life, requiring the ability to input details accurately and efficiently onto a computer system while listening to and communicating with members of the public and healthcare professionals.

Good interpersonal skills and experience working in small teams are beneficial in this pressured and challenging environment, where unpredictability is a key aspect of 999 calls.

Main Duties

As a 999 Call Handler, you will be responsible for liaising with members of the public and healthcare professionals, requiring excellent communication and customer care skills.

You will work an alternating shift pattern of variable length, including out-of-hours, bank holidays, and weekend duties.

The ability to speak Welsh is desirable, but Welsh and/or English speakers are equally welcome to apply.

Working for Our Organisation

We are a diverse and inclusive organisation, made up of over 4,000 remarkable people who contribute to delivering world-class patient care across Wales.

We recognise the importance of representing the diversity of the population we serve and strive to create an environment where diversity is celebrated and inclusivity matters.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service.



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