Customer Experience Director
15 hours ago
This is a fantastic opportunity to work as a Hospitality Manager for a Care Home, where you will be responsible for delivering exceptional experiences for residents and their families. As the Hospitality Manager, you will oversee all aspects of our hospitality operations, ensuring that every resident feels valued and cared for.
About the Role
The successful candidate will have previous experience in a similar role within a care home, hotel or hospitality environment, and a genuine interest in engaging with residents and their families on a regular basis. You will be an excellent communicator, motivator and people manager, with strong organisational skills and good timekeeping.
Main Responsibilities
* Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
* Foster a positive work environment emphasising teamwork, improvement, and top-notch service.
* Deliver exceptional experiences for residents, surpassing their needs and expectations.
* Oversee food service operations, collaborating closely with the chef for quality meals on time.
* Develop engaging activities promoting residents' interests, fun, and well-being.
* Maintain a top-notch first impression experience and uphold high cleanliness standards.
* Address maintenance issues promptly to keep the facility in good condition.
* Manage the hospitality budget to meet revenue targets while controlling costs.
* Build strong relationships with residents, families, and staff to enhance community engagement.
* Ensure staff are well-trained and equipped for effective performance.
* Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Salary
£30,000 - £40,000 per annum depending on experience.
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