Operations Director

1 month ago


Great Yarmouth, Norfolk, United Kingdom RIVER ISLAND Full time

We're a much-loved brand with an exciting future at River Island. This role is like no other, where you'll be part of a diverse community that values equality and opportunity for all.

About the Role

As our Operations Director - Commercial Excellence, you will support the Product and Commercial Manager to develop the team and maintain operational standards. Your goal will be to generate outstanding sales, KPIs, and high-performing teams.

Key Responsibilities:
  • Empower the store team to deliver exceptional customer experiences by putting customers at the forefront of decision-making.
  • Develop a good understanding of commercial tools and use them to drive commercial actions.
  • Support the Product Manager in driving store KPIs, including sales, stock loss, payroll, conversion, voice of customer, and RFID.
  • Contribute to the management of store operations, ensuring compliance with health and safety standards.
What We Offer

At River Island, we're committed to making our Islanders feel valued and supported. Here are some of the benefits you can look forward to:

  • Generous Staff Discount: Enjoy 50% off on all purchases and uniform allowance.
  • RI Rewards: Reduce your everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more.
  • Familial Support: Our Family Hub provides enhanced maternity, paternity, adoption, and fertility treatment benefits.
  • Progression Opportunities: Focus on upskilling skills through on-the-job training and qualifications.
  • Pension Scheme: Contribute to a contributory private pension scheme.
  • Holiday Entitlement: Enjoy 28 days paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday as needed.

Every Islander Counts At River Island, we value diversity and welcome applications from individuals regardless of their background. We consider flexible working requests for all roles unless operational requirements prevent it.



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