Customer Experience Director

16 hours ago


Great Yarmouth, Norfolk, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full time
Customer Experience Director

We are looking for an experienced Customer Experience Director to lead our hospitality team at our Care home in Great Yarmouth.

Annual Salary: £30,000

This is a unique opportunity to develop and implement strategies to deliver exceptional customer experiences, focusing on resident satisfaction and loyalty.

About the Opportunity:
  • Join a dedicated team passionate about delivering outstanding service and care.
Responsibilities:
  • Design and implement customer experience strategies to exceed resident expectations.
  • Lead and motivate the hospitality team to achieve exceptional results.
  • Develop and maintain a positive work environment that encourages collaboration and teamwork.
  • Collaborate with the chef to deliver quality meals on time.
  • Implement effective maintenance procedures to ensure a safe and clean environment.
  • Manage the hospitality budget to meet revenue targets.
  • Develop and implement engaging activities for residents.
  • Ensure staff are well-trained and equipped for effective performance.
  • Maintain accurate records of compliance with regulations, health and safety, and employment laws.


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