Customer Experience Director

2 weeks ago


Coventry, Coventry, United Kingdom Stonewater Full time
About the Role

We are seeking a credible and talented leader to join our Housing Senior Leadership Team as a Customer Experience Director. In this role, you will be responsible for ensuring that customer feedback, insights, and learnings are fully leveraged to shape the strategic, operational, and policy framework for the Customer Experience (CX) directorate.

Key Responsibilities
  • Lead the development and implementation of customer-centric strategies to drive business growth and improve customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver customer experience initiatives that meet business objectives.
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and external partners.
  • Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  • Stay up-to-date with industry trends and best practices in customer experience and apply this knowledge to drive business improvement.
About Us

Stonewater is a leading housing provider, managing around 39,000 homes and serving 82,000 customers across our portfolio of affordable properties. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are committed to being a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader.

What We Offer
  • A dynamic and supportive work environment that encourages continuous learning and growth.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of colleagues who are passionate about making a difference in people's lives.


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    About the RoleOrbit Group is seeking a highly skilled and experienced Customer Experience Architect to join our Customer Directorate. As the architect of our customer experience strategy, you will oversee its implementation and delivery across the business.Key ResponsibilitiesDevelop and execute a comprehensive customer experience strategy that aligns with...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    About the RoleOrbit Group is seeking a highly skilled and experienced Customer Experience Architect to join our Customer Directorate. As the architect of our customer experience strategy, you will oversee its implementation and delivery across the business.Key ResponsibilitiesDevelop and execute a comprehensive customer experience strategy that aligns with...


  • Coventry, Coventry, United Kingdom Orbit Group Full time

    Orbit Group is a leading provider of affordable housing in the UK, dedicated to creating thriving communities for over 100,000 residents. We believe everyone deserves access to safe, quality homes at an affordable price. Our mission is to empower individuals and families by providing exceptional customer experiences throughout their journey with us. The...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    Customer Success DirectorRemark Able is seeking a seasoned Customer Success Director to lead our Customer Success team. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Lead a high-performing Customer Success team to achieve exceptional customer satisfaction and...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    Customer Success DirectorRemark Able is seeking a seasoned Customer Success Director to lead our Customer Success team. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and growth.Key Responsibilities:Lead a high-performing Customer Success team to achieve exceptional customer satisfaction and...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    {"Overview": "We are seeking a highly skilled Customer Success Director to join our fast-scaling FinTech business. As a key hire, you will lead an established Customer Success team, driving growth and customer satisfaction across our global operations. Responsibilities: * Lead a team of Customer Success Managers, focusing on effective onboarding, health...


  • Coventry, Coventry, United Kingdom Remark Able Full time

    {"Overview": "We are seeking a highly skilled Customer Success Director to join our fast-scaling FinTech business. As a key hire, you will lead an established Customer Success team, driving growth and customer satisfaction across our global operations. Responsibilities: * Lead a team of Customer Success Managers, focusing on effective onboarding, health...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower individuals and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the RoleThis...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower individuals and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the RoleThis...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower individuals and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the RoleThis...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower individuals and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the RoleThis...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower students, people, and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the...


  • Coventry, Coventry, United Kingdom COVENTRY UNIVERSITY Full time

    Director of Quality and Student ExperienceCoventry University Group is a global education leader with a mission to empower students, people, and communities through education, equity, and innovation. We are seeking a motivated and dynamic individual to join our team as Director of Quality and Student Experience for the School of Health and Care.About the...


  • Coventry, Coventry, United Kingdom Coventry University Group (CUG) Full time

    Director of Quality and Student ExperienceCoventry University Group (CUG) is a global education leader with a mission to create better futures. We believe that education, equity, and innovation empower individuals, communities, and societies to transform their lives and the world around them.A key focus of our 2030 Strategy is the ambitious growth of our...


  • Coventry, Coventry, United Kingdom Coventry University Group (CUG) Full time

    Director of Quality and Student ExperienceCoventry University Group (CUG) is a global education leader with a mission to create better futures. We believe that education, equity, and innovation empower individuals, communities, and societies to transform their lives and the world around them.A key focus of our 2030 Strategy is the ambitious growth of our...


  • Coventry, Coventry, United Kingdom Melbreck Technical Recruitment Full time

    Unlock Your Potential as a Customer Engagement SpecialistAt Melbreck Technical Recruitment, we're seeking a talented professional to join our team as a Customer Engagement Specialist. As a key member of our organization, you will play a vital role in building strong relationships between our company and its customers.Your primary objective will be to enhance...


  • Coventry, Coventry, United Kingdom Melbreck Technical Recruitment Full time

    Unlock Your Potential as a Customer Engagement SpecialistAt Melbreck Technical Recruitment, we're seeking a talented professional to join our team as a Customer Engagement Specialist. As a key member of our organization, you will play a vital role in building strong relationships between our company and its customers.Your primary objective will be to enhance...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Coventry, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Coventry, Coventry, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Coventry, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Coventry, Coventry, United Kingdom Melbreck Technical Recruitment Full time

    {"title": "Customer Engagement Specialist", "description": "Job SummaryWe are seeking a highly skilled Customer Engagement Specialist to join our team at Melbreck Technical Recruitment. As a key member of our organization, you will be responsible for building strong relationships with our customers and driving business growth through effective communication...