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Aftersales Manager
2 months ago
Aftersales Manager - Service Department Lead
We are seeking an experienced Aftersales Manager to lead our Service Department and drive business growth. As a key member of our team, you will be responsible for managing a team of Service Advisers, delivering exceptional customer service, and meeting financial targets.
Key Responsibilities- Team Management: Lead and motivate a team of Service Advisers to deliver profitable, customer-focused service.
- Customer Service: Deliver exceptional customer service by identifying, meeting, and exceeding customer expectations.
- Business Development: Identify new opportunities to innovate and improve all aspects of the business, maximize productivity, and meet income targets.
- Resource Allocation: Balance the complexities of resource allocation, including parts and labour, to ensure efficient operations.
- Performance Monitoring: Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales.
- Leadership Experience: Proven history of team leadership and management.
- Industry Expertise: Minimum of 3 years of experience as an Aftersales Manager in a similar industry.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to motivate and support others in a fast-paced environment.
- Business Acumen: Strong business acumen, with the ability to analyze data and make informed decisions.
- Competitive Salary: Industry-leading package, including a competitive salary and benefits.
- Professional Development: Opportunities for professional development and growth within the company.
- Work-Life Balance: 33 days annual leave (including bank holidays) and an annual leave purchase & sale scheme.
- Employee Benefits: Pension Scheme & Life Assurance, Employee vehicle purchase scheme, and access to Perks at Work discount website.
