Complaints and Compliance Specialist
6 days ago
About Our Opportunity
We are seeking a highly skilled Complaints and Compliance Officer to join our team at Onebright. As a key member of our organization, you will play a critical role in providing proactive complaints case management and administrative support to our clients and therapists across our services.
Key Responsibilities
- Provide exceptional administration and customer service principles when managing cases within our CRM system.
- Support the Group Compliance Manager with DSAR and Data Events, incident and breach management.
- Respond with detailed and regular reporting to support all stakeholders involved.
Requirements
- At least 1 year of experience in a similar role, preferably in an FCA-regulated environment.
- Knowledge of multi-system use managing different technology platforms and packages.
- Exceptional administration and customer service skills.
About Onebright
At Onebright, we help individuals and organizations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimization, early intervention, prevention, and treatment.
We have a breadth of existing relationships with the UK's leading service providers of EAP, PMI, and OH, which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.
Our Culture
We lead with integrity and compassion and are here to help our clients every step of the way. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all.
Benefits
- 24 days holiday with an option to purchase more through our holiday purchase scheme.
- Employee assistance program to support your wellbeing.
- Private company pension with Royal London.
- Continuous Professional Development opportunities.
- Cash plan to help with unexpected health issues.
- Rewards gateway giving you access to a plethora of little perks and savings with retailers.
- Hybrid working pattern with a technology package to keep you connected to your Onebright Team.
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