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Complaints Resolution Specialist

2 months ago

York, York City, United Kingdom NFU Mutual Full time

About the Role

We are seeking a skilled Complaints Resolution Specialist to join our team at NFU Mutual in York. As a key member of our team, you will be responsible for managing the identification, investigation, and resolution of customer complaints.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and professional manner
  • Investigate and analyze customer complaints to identify root causes and implement corrective actions
  • Develop and maintain strong relationships with customers to ensure their concerns are addressed and their needs are met
  • Collaborate with internal stakeholders to resolve complex customer complaints and improve overall customer satisfaction

What You'll Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Experience in customer service or a related field

Working Arrangements:

  • 35 hours per week, Monday to Friday between 8am and 6pm with no weekend work
  • Hybrid role with 80% homeworking and 20% in York