Complaint Analysis Specialist
3 weeks ago
Opportunity at Hiscox:
We are seeking a dedicated professional to take on the role of a Root Cause Analyst. In this position, you will collaborate with our Customer Relations department to assess and enhance the factors contributing to complaints while promoting positive customer experiences.
Your key responsibilities will include:
- Conducting thorough investigations into the origins of customer complaints
- Developing strategies to minimize complaints and enhance customer satisfaction
- Generating comprehensive reports with practical recommendations
- Fostering relationships with key internal stakeholders
- Leading initiatives aimed at improving customer experiences
Qualifications:
- Proficient analytical abilities
- Capability to persuade and influence stakeholders
- Exceptional communication skills
- Background in process enhancement or the insurance sector
- Understanding of compliance and regulatory standards
About Hiscox:
Hiscox values diversity and is dedicated to fostering an inclusive environment. We support a hybrid work model to enhance work-life balance.
If you are enthusiastic about customer service and adept at problem-solving, we encourage you to consider this opportunity.
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