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Complaint Analysis Specialist
2 months ago
Opportunity at Hiscox:
We are seeking a dedicated professional to take on the role of a Root Cause Analyst. In this position, you will collaborate with our Customer Relations team to assess and enhance the factors contributing to complaints, ultimately improving customer satisfaction.
Your key responsibilities will include:
- Conducting thorough investigations into the underlying causes of customer complaints
- Proposing strategies to minimize complaints and enhance customer experiences
- Generating comprehensive reports that provide actionable recommendations
- Fostering relationships with various internal stakeholders
- Leading initiatives aimed at customer experience improvement
Qualifications:
- Proficient analytical capabilities
- Ability to effectively influence and engage stakeholders
- Exceptional communication skills
- Background in process enhancement or the insurance sector
- Familiarity with compliance and regulatory standards
About Hiscox:
Hiscox values diversity and is dedicated to fostering an inclusive workplace culture. We support a hybrid work model to enhance work-life balance.
If you have a passion for customer service and problem-solving, we encourage you to consider this opportunity.
