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Cruise Team Leader

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

Hays Travel is seeking a confident and sales-driven individual to join our Vista Sales Call Centre team as a Team Leader. As a key member of our team, you will be responsible for managing, coaching, and developing a team of agents to deliver exceptional customer service and achieve monthly targets.

Key Responsibilities

  • Supervise and lead by example, motivating a team to achieve sales targets
  • Maximise team sales through effective coaching and mentoring
  • Proactively identify and address performance and conduct issues
  • Conduct daily enquiry audits and KPI reviews to ensure team performance
  • Assist in emergency or operational difficulties, providing support to the team
  • Build and maintain relationships between departments and divisions to drive business growth
  • Deliver motivational and inspiring daily team sessions to boost morale and productivity
  • Provide constructive feedback and coaching to team members to improve performance
  • Communicate and promote organisational changes effectively to the team
  • Encourage training opportunities within the workplace to develop team skills

Requirements

  • Commitment to contributing to the growth of the business and the development of the team
  • Ability to demonstrate company values and lead by example
  • Excellent verbal and written communication skills to effectively communicate with staff at all levels
  • Ability to motivate and inspire team members to achieve sales targets
  • Enthusiastic and proactive approach to work, with the ability to work independently and as part of a team
  • Ability to work effectively with people from diverse backgrounds
  • Experience of working within a travel sales environment, with a strong understanding of cruise products

About Hays Travel

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. With over 470 branches throughout the UK and a head office in Sunderland, we offer a wide range of holidays, including cruises, tours, and attraction tickets. We have been operating for over 40 years and continue to grow each year.