Residential Services Coordinator

22 hours ago


Edinburgh, Edinburgh, United Kingdom iQ Student Accommodation Full time

iQ Student Accommodation is one of the UK's biggest providers of student accommodation, with 34,000 students across 85 sites in 29 UK cities.

We are looking for a Customer Service Advisor to join our site-based customer service team, working 20 hours a week Monday to Friday, 4-8pm.

The successful candidate will be responsible for providing exceptional customer service to our students, including showing them around the site, managing parcels and post, and ensuring that our sites are fully health and safety compliant.

You will also be involved in organizing social events and handling customer complaints sensitively, while ensuring that any rent arrears are dealt with quickly and proactively.

To succeed in this role, you should have great communication skills, be able to work well in a team, and be able to think on your feet. Previous experience in customer service is desirable but not essential, as we are more interested in your people skills, personality, and potential.

Benefits include a salary of approximately £24,000 per annum, 25 days annual leave, a discretionary bonus scheme, and a pension scheme with employer matching up to 8%. We also offer season ticket loans, cycle-to-work scheme, and gym discounts.

If you're passionate about delivering excellent customer service and have a positive attitude, we would love to hear from you.



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