Customer Service and IT Solutions Provider

3 days ago


London, Greater London, United Kingdom Investigo Full time
About the Role

The ideal candidate will provide excellent customer service through the provision of ICT advice and support, combining business and technical knowledge to understand customers' issues and needs. They will proactively provide advice and information on ICT services, clearly communicating updates, known errors, and FAQs using relevant knowledge base articles.

Key Responsibilities
  • Provide frontline customer service through phone, email, and tickets via the Digital Support Desk, in-person in Digital Service drop-in centres, and at users' places of work.
  • Combine business and technical knowledge to understand customers' issues and needs, providing the most appropriate advice and support on ICT matters.
  • Proactively provide advice and information on ICT services, clearly communicating updates, known errors, and FAQs using relevant knowledge base articles.
  • Develop and maintain good working relationships with internal/external customers and members of staff, managing customer and technical issues with a genuine sense of urgency.
Requirements and Qualifications

The successful candidate will have:

  • An active SC clearance.
  • Excellent customer service and communication skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to develop and maintain good working relationships with internal/external customers and members of staff.
  • Strong analytical and technical skills.
Benefits

This role offers a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including 25 days annual leave, pro-rata pension scheme, and life assurance.

Why Work for Us?

We offer a dynamic and supportive work environment, with opportunities for professional development and growth. Our team is passionate about delivering exceptional customer service and supporting our clients' success.



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