Global IT Solutions Provider
2 weeks ago
The ICT Associate for IT Support will be responsible for providing effective and timely ICT support to end-users, ensuring they receive high-quality assistance in accordance with established SLAs.
Key Responsibilities:
- Provide ICT support to end-users, resolving issues and escalating complex problems when necessary.
- Perform day-to-day operational activities, supporting technological infrastructure and networks as required.
- Participate in ICT projects and initiatives, contributing to the development and delivery of innovative solutions.
Requirements:
- Bachelor's degree in Computer Science, IT, or equivalent levels of experience.
- Proficiency in Microsoft Windows Desktop Operating Systems, Microsoft Office, and Microsoft Office 365.
- Experience in computer hardware, network technologies, and operating system imaging and application deployment tools.
- Excellent customer service and stakeholder management skills, with the ability to work independently and with minimal supervision.
What We Offer:
- A competitive salary of £45,000 - £55,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- Ongoing training and development opportunities, enabling you to grow your skills and expertise.
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