Customer Solutions Analyst

1 week ago


London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

Job Description

The successful candidate will be comfortable working in a fast-paced environment and have excellent problem-solving skills.

They will provide quality product and technical solutions to customers, liase with Technical Consultants, and resolve queries.

Key Responsibilities

  • Evaluate, troubleshoot, and follow up on customer issues
  • Replicate and document issues for further escalation
  • Liaise with Technical Consultants to ensure all queries are resolved

Requirements

  • Previous experience in a SaaS Technical Support role
  • Excellent customer service skills, including communication, empathy, and problem-solving


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