Customer Solutions Analyst
1 week ago
Job Description
The successful candidate will be comfortable working in a fast-paced environment and have excellent problem-solving skills.
They will provide quality product and technical solutions to customers, liase with Technical Consultants, and resolve queries.
Key Responsibilities
- Evaluate, troubleshoot, and follow up on customer issues
- Replicate and document issues for further escalation
- Liaise with Technical Consultants to ensure all queries are resolved
Requirements
- Previous experience in a SaaS Technical Support role
- Excellent customer service skills, including communication, empathy, and problem-solving
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