Housing Support Coach

2 weeks ago

Liverpool, Liverpool, United Kingdom New Start Full time
About the Role

We are seeking a highly motivated and experienced Housing Support Coach to join our team at New Start. As a key member of our staff, you will play a vital role in supporting vulnerable adults to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Manage and inspire positive change for a caseload of residents within a psychologically informed hostel environment.
  • Support residents to settle in and work towards implementing a more empowering and positive daily structure into their lives.
  • Educate residents on harm reduction around substance misuse and support those contemplating recovery from addictions to access treatment options.
  • Plan future long-term accommodation and resettlement options via a personalized strengths-based support plan.
  • Offer ongoing coaching, advice, and guidance on housing/resettlement-related issues.
  • Conduct trauma-aware needs and risk assessments, and update as necessary.
  • Explore education, training, and employment options with residents.
  • Empower residents to sustain their welfare benefits, manage their tenancy, and comply with key functions necessary to support their basic needs/finances.
  • Refer clients to relevant specialist support agencies to assist with support that cannot be met within the service remit.
  • Liaise with external agencies on behalf of residents to ensure they can access necessary services.
  • Work as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers while on shift.
  • Complete regular resident welfare checks throughout the shift.
  • Complete thorough case notes for all residents throughout the shift and provide a detailed handover to the next members of staff coming on shift.
  • Support residents to maintain contact with specialist and clinical agencies.
  • Report any incidents or concerns to the Project Manager.
Requirements
  • NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification.
  • Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds.
  • Experience of working collaboratively with other agencies, both voluntary and statutory.
  • Experience and understanding of safeguarding vulnerable people.
  • Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work.
  • An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction, and managing complex needs/behaviours.
  • An ability to motivate people and build positive connections.
  • Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process led by them.
  • Ability to accurately record information, such as case notes, risk assessments, support plans, and incident forms.
About New Start

New Start is a family-run, not-for-profit organisation providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

We offer a competitive salary, contributory pension scheme, 22 days annual leave rising by 1 day per year, online bespoke mandatory training package, and a range of learning and development opportunities.

This post is subject to enhanced DBS criminal record disclosure.

The successful applicant will work 37.5 hours per week, with the post being rota-based and may include weekends/unsociable hours as the role supports a service-wide day/evening rota.

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