Software Support Specialist
4 weeks ago
Job Description:
We are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will work closely with our software development team to troubleshoot and resolve complex technical issues. You will also be responsible for providing day-to-day applications support and developing bug fixes in collaboration with our implementation teams.
Key Responsibilities:
- Day-to-Day Applications Support: Provide timely and effective support to our customers, ensuring that their applications are running smoothly and efficiently.
- Bug Fix Development: Collaborate with our software development team to develop and implement bug fixes, ensuring that our applications are stable and secure.
- Implementation Team Support: Work closely with our implementation teams to create customer handovers and on-board new customers into our support system.
Requirements:
- Intermediate SQL Abilities: You will have intermediate SQL abilities, with the ability to develop and implement complex SQL queries.
- Organized Approach: You will have a documented, organized approach to your work, ensuring that customer details and support tickets are correctly documented.
About Us:
We are a growing hardware and software solution company, with a strong focus on delivering high-quality support to our customers. We are committed to providing a supportive and collaborative work environment, with opportunities for growth and development.
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