IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Specialist to join our team in the UK. As an IT Support Specialist, you will be responsible for providing end-user support to our clients using a ticket system.
Key Responsibilities:- Technical Support: Assist users with technical issues via the ticket system, ensuring minimal downtime and maximum productivity.
- Software Management: Assign Microsoft Endpoint Configuration Manager to UK clients, maintaining software integrity and security.
- Media Solutions: Support users with technical media solutions in conference rooms and meeting areas, guaranteeing seamless communication.
- Backup and Hardware Support: Monitor and solve backup problems, perform hands-on hardware support, and replace faulty hardware to prevent equipment failure.
- Infrastructure Administration: Maintain local IT infrastructure, including UPS, ACs, and network devices, ensuring optimal performance and uptime.
- Client Support: Prepare laptops for new employees, replace old or faulty hardware, and upgrade memory to meet evolving business needs.
- Server Support: Lifecycle old hardware, create and monitor installation requests, and replace faulty fans or disks to maintain server efficiency.
- Network Support: Assign IP addresses, connect local hardware to the network, and perform basic fault finding to resolve connectivity issues.
- Printer Support: Perform basic fault finding and replace old or faulty printers to ensure print functionality.
- Device Support: Replace old or faulty phones, mobiles, hand scanners, and other IT hardware to maintain device reliability.
As an IT Support Specialist at Interface Recruitment UK, you will enjoy a competitive salary of £35,000 - £45,000 per annum, depending on experience.
Company Overview:Interface Recruitment UK is a leading recruitment agency specializing in IT and technology roles. We pride ourselves on delivering exceptional service and supporting the growth of our clients' businesses.
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