Accor Hotel Team Ambassador

3 days ago


Birmingham, Birmingham, United Kingdom AccorHotel Full time
Job Overview
As a Front Desk Hospitality Specialist at AccorHotel, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences. With your warm smile and welcoming demeanor, you will make every guest feel at home.

Key Responsibilities:
• Provide personalized attention to guests, responding promptly to their requests and needs
• Maintain accurate records of guest transactions and communicate effectively with colleagues and management
• Operate the switchboard efficiently, handling phone calls and messages in a professional manner
• Promote hotel facilities and maximize sales through excellent product knowledge and selling skills
• Attend to other duties as requested by Management and Supervisors

Requirements:
• 1-2 years of experience in the hospitality industry or similar field
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Basic computer skills and knowledge of Opera system
• Salary: $45,000 - $60,000 per year

Benefits:
• Competitive salary range based on location
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Comprehensive benefits package including medical, dental, and vision insurance
• Employee discounts and recognition programs

About Us:
At AccorHotel, we are committed to delivering exceptional customer experiences and building strong relationships with our guests and colleagues. We believe in fostering a culture of respect, inclusivity, and teamwork, where everyone feels valued and supported.

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