Hospitality Service Director

4 days ago


Birmingham, Birmingham, United Kingdom Accor Hotels Full time
About Us: Fairmont Singapore and Swissôtel The Stamford are iconic hotels located in the heart of Singapore's shopping, dining, and entertainment districts. Our hotels offer a unique blend of luxury, comfort, and convenience, making us the perfect choice for both leisure and business travelers. As a member of Accor Hotels, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

**Job Description:**
- Lead the F&B team to personalize the guest dining experience with heartist approach and ensure the delivery of Service Promise
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence

**Required Skills and Qualifications:**
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and prioritize tasks effectively
- High school diploma or equivalent required; degree in hospitality management preferred

**Benefits:**
- Competitive salary: SGD $100,000 - $140,000 per annum
- Opportunities for professional growth and development
- A dynamic and supportive work environment

We offer a comprehensive benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.

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