Complaints Resolution Team Lead

1 week ago


East Sheen, Greater London, United Kingdom Red Personnel Full time

Complaints Resolution Team Leader

**About the Role**

We are seeking a Complaints Resolution Team Leader to lead a dedicated team focused on managing complaints at stage one or stage two for Red Personnel. This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring their needs are met and their concerns are addressed.

**Key Responsibilities**

* Lead a team of complaint resolution specialists
* Manage complaints at stage one or stage two
* Collaborate with stakeholders to resolve complaints efficiently
* Develop and implement effective complaint resolution strategies

**What You'll Need**

* Strong leadership and communication skills
* Ability to manage multiple priorities and deadlines
* Experience in complaint resolution or a related field
* Strong analytical and problem-solving skills

**Why Red Personnel?**

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive pay rate of £23.08/hr PAYE, £28.75/hr Umbrella. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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