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Complaints Resolution Team Lead

2 months ago

East Sheen, Greater London, United Kingdom Red Personnel Full time
Complaints Resolution Team Leader

We are seeking a skilled Complaints Resolution Team Leader to lead a dedicated team focused on managing complaints at stage one or stage two for our housing association.

Key Responsibilities:

  • Lead a team of complaint handlers to ensure effective resolution of customer complaints
  • Develop and implement strategies to improve complaint handling processes and procedures
  • Collaborate with other teams to ensure seamless complaint resolution and escalation
  • Monitor and report on complaint trends and metrics to inform business decisions

Requirements:

  • Proven experience in complaint handling and team leadership
  • Strong communication and interpersonal skills
  • Ability to analyze complex issues and develop effective solutions
  • Knowledge of complaint handling procedures and regulations

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

About Red Personnel:

Red Personnel is a leading provider of recruitment services to the housing sector. We are committed to delivering exceptional service and supporting our clients in achieving their goals.