Customer Support Executive

7 days ago


Redhill, Surrey, United Kingdom TotalEnergies Full time

We are seeking a Customer Support Executive to join our Sales Operations Team, responsible for delivering exceptional customer experiences and driving business growth.

About the Role

This is a critical role that requires strong analytical and communication skills, with a focus on building and maintaining strong relationships with customers. The ideal candidate will have previous experience in a similar role and be proficient in IT systems, with a passion for delivering outstanding customer service and problem-solving.

Key Responsibilities:

Sales Support: Provide administrative support to the Sales teams, ensuring seamless customer experiences and efficient business-critical processes.
Tender Management: Process tenders, ensuring accurate and timely submission of documents and supporting information.
Reporting: Generate and distribute reports required by the Sales team and customers, highlighting key performance indicators and areas for improvement.

Requirements:

Experience: Previous experience in an administrative role, with a focus on customer support and relationship building.
Skills: Strong analytical and communication skills, proficiency in IT systems, attention to detail, and ability to work in a fast-paced environment.
Salary: Up to £28,988 per annum, with a bonus of up to 20% (up to £5,797 payable yearly).
Working Pattern: Hybrid working arrangement, with 3 days in the office and 2 at home.



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