Telecommunication Systems Manager
14 hours ago
Holt Executive Ltd is seeking an experienced Telecommunication Systems Manager to oversee the UK monthly billing cycle. This role involves leading the UK Airtime Billing team, handling daily airtime activities, and coordinating with internal and group teams.
As a subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems, you will ensure that all billing and provisioning requests are resolved efficiently. The salary for this position is estimated at £60,000-£80,000 per annum.
The ideal candidate will have strong understanding of products and services as they relate to billing and be able to produce and analyse airtime reports to support senior management.
Key Responsibilities:
- Oversee information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
- Maintain and ensure the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for service activations, deactivations, and package changes.
- Understand and manage airtime processes to ensure timely execution.
- Handle monthly billing cycles, including configuring provisioning requests and resolving issues before billing runs.
- Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
- Address and resolve queries promptly and extract analytical reports for billing and activation.
- Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
- Provide support and training on internal systems and modules to both internal and external teams.
- Approve incoming supplier invoices and coordinate with the finance team.
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